Privacy Policy
Your privacy is important to us. This policy explains how True Natural collects, uses, and protects your personal information.
Last updated: July 6, 2025
Data Protection
We use industry-standard security measures to protect your personal information and transaction data.
Transparency
We clearly explain what information we collect and how we use it to improve your shopping experience.
Your Rights
You have control over your personal data, including the right to access, update, or delete your information.
Information We Collect
Personal Information
When you create an account, place an order, or contact us, we may collect:
- Name, email address, and phone number
- Billing and shipping addresses
- Payment information (processed securely by our payment partners like Razorpay or Cashfree)
- Your size preferences and style interests (optional, to enhance your recommendations)
- Communication preferences and customer service interactions
Automatically Collected Information
We automatically collect certain information when you visit our website:
- IP address, browser type, and device information
- Pages visited, time spent on site, and referral sources
- Shopping behavior and product preferences
- Cookies and similar tracking technologies
How We Use Your Information
Order Processing: To process your orders, arrange shipping, handle returns, and provide customer support.
Account Management: To create and maintain your account, track order history, and save preferences.
Communication: To send order confirmations, shipping updates, and respond to your inquiries.
Personalization: To recommend relevant styles and products, improve your shopping experience, and customize content.
Marketing: To send promotional emails about new collections and special offers (with your consent).
Analytics: To analyze website usage, improve our services, and enhance security.
Information Sharing
We do not sell, rent, or trade your personal information. We may share your information only in these limited circumstances:
Service Providers: With trusted partners who help us operate our business (e.g., shipping companies like Delhivery, payment processors, email services).
Legal Requirements: When required by law, court order, or to protect our rights and safety in accordance with Indian law.
Data Security
We implement comprehensive security measures to protect your information:
Encryption
SSL/TLS encryption for all data transmission.
Secure Storage
Protected servers with access controls.
Monitoring
Continuous security monitoring and updates.
Access Control
Limited employee access on a need-to-know basis.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected such information, we will take steps to delete it promptly.
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or as required by law. We will notify you of any material changes by posting the updated policy here and updating the "Last updated" date.
Contact Us About Privacy
If you have questions about this privacy policy or your data, please contact our Grievance Officer: