Terms and Conditions
Please read these terms and conditions carefully before using our website or purchasing from True Natural.
Last updated: July 6, 2025
Legal Agreement
By using our website, you agree to be bound by these terms and conditions.
Quality Assurance
All honey is 100% natural and raw, with no preservatives, chemicals, or additives.
Clear Policies
Transparent policies on shipping, returns, and customer responsibilities.
Acceptance of Terms
By accessing and using the True Natural website, mobile application, or services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
These terms apply to all visitors, users, and others who access or use our services, including but not limited to browsing our catalog, creating an account, placing orders, or contacting customer support.
Use of Website
Permitted Use
You may use our website for lawful purposes only. You agree to use the website in a way that does not:
• Transmit, or procure the sending of, any advertising or promotional material without our prior written consent
• Impersonate or attempt to impersonate the company, an employee, another user, or any other person
• Engage in any other conduct that restricts or inhibits anyone's use of the website
Account Responsibilities
When you create an account with us, you must provide information that is accurate, complete, and current at all times. You are responsible for safeguarding the password and for maintaining the confidentiality of your account. You agree to accept responsibility for all activities that occur under your account or password.
Product Information and Ordering
Product Accuracy
We strive to provide accurate product descriptions, images, sizes, and color information. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free. Colors may vary slightly due to display settings. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
Order Acceptance
All orders are subject to acceptance and availability. We reserve the right to:
• Limit or cancel quantities purchased per person, per household, or per order
• Limit or prohibit orders that appear to be placed by resellers or distributors
• Verify payment information and may delay shipment to perform additional fraud checks
Size and Fit
While we provide detailed size charts and measurements to help you find the right fit, it is your responsibility to check the size guide before placing an order. We recommend taking your measurements and comparing them with our size chart. If you're unsure about sizing, please contact our customer support team for assistance.
Pricing and Payment
Pricing
All prices are in INR and subject to change without notice. Prices do not include applicable taxes, duties, or shipping charges unless otherwise stated.
Payment Security
We use secure payment processing systems. You agree to provide current, complete payment information and authorize us to charge the applicable fees.
Payment Terms
Payment is due at the time of purchase. We accept major credit cards, PayPal, and other payment methods as displayed during checkout. If payment cannot be processed, your order may be delayed or cancelled.
Shipping and Delivery
Shipping Policy
We ship to addresses worldwide. Shipping costs and delivery times vary based on destination and shipping method selected. Risk of loss and title pass to you upon delivery to the carrier.
• Express shipping: 2-3 business days
• International shipping: 7-21 business days
• Delivery times are estimates and not guaranteed
Delivery Requirements
You must provide a valid shipping address. We are not responsible for packages delivered to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, you will be responsible for reshipping costs.
Returns and Refunds
Return Policy
You may return most items within 14 days of delivery for a refund or exchange. To be eligible for return, items must be:
• In original packaging with all included materials
• Free from any signs of wear, damage, or alteration
• Accompanied by proof of purchase
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned:
• Swimwear without hygiene strips
• Custom or altered items
• Sale items marked as final sale
• Items damaged by customer use or wear
Refund Process
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. You are responsible for return shipping costs unless the return is due to our error (wrong item, defective product, etc.).
Warranties and Disclaimers
Product Warranties
Genuine True Natural products come with manufacturer warranties as specified by the manufacturer. Warranty terms vary by product type and are detailed in the product information. We will facilitate warranty claims but are not directly responsible for warranty fulfillment, which is handled by the manufacturer.
Limitation of Liability
Our liability is limited to the cost of the product purchased. We shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our products or services, even if we have been advised of the possibility of such damages.
Installation and Use
We strongly recommend professional installation of products where applicable. We are not responsible for improper installation, misuse, or damage resulting from incorrect application of products. Always consult qualified professionals for installation and maintenance.
Intellectual Property
The True Natural website and its original content, features, and functionality are owned by True Natural and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
Trademarks
True Natural trademarks and logos are used with permission and remain the property of True Natural.
Content Use
You may not reproduce, distribute, or create derivative works from our content without express written permission.
Privacy and Data Protection
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these terms by reference. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.
Dispute Resolution
Governing Law
These terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions.
Dispute Resolution Process
We encourage resolving disputes through direct communication. If a dispute cannot be resolved:
• If unresolved, disputes may be subject to binding arbitration
• Arbitration will be conducted in Miami, Florida
• Class action lawsuits are not permitted
Changes to Terms
We reserve the right to update or modify these terms and conditions at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the new terms. We recommend reviewing these terms periodically.
Severability and Entire Agreement
If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining terms will remain in full force and effect.
These terms, along with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and True Natural concerning your use of our services.
Important Notice
These terms and conditions constitute a legal agreement. By using our website or services, you acknowledge that you have read, understood, and agree to be bound by all terms and conditions stated herein.
If you do not agree with any part of these terms, you must discontinue use of our website and services immediately.
Questions About These Terms?
If you have any questions about these Terms and Conditions, please contact our customer service team: